Agile Coach, Penske, Pennsylvania, USA/EPAM 

Client: Penske, Pennsylvania, USA/EPAM 

Role: Lead Agile Coach 

September 2015 - September 2016 (1 year 1 month) 

Agile coaching for a $7 Billion/year truck leasing business in the USA. Creating and pitching a solution to the client. Hands-on agile coaching & training of staff and client's agile coach. Initial Assessment of the business's software dev practices Recommendation to use two proof-of-concept (POC) teams to experiment with agile practices. 

Business Objectives 

1. Increasing sales by reducing communication inefficiency with sales teams and vehicle preparation 

1. Regulatory compliance 

1. Reduce costs for external free warranties and assists customers with post- sale issues 

1. Establishing presence in the marketplace via mobile application 

1. Rapid response to changing customer demands 

Results 

1. Better alignment between IT and business 

1. Improved ability to comply with state and federal regulations via a maintenance table built for multiple Bills of Sale (BOS) in Online fleet management 

1. Reduce costs 

1. $4.5MM ROI saved from the elimination of free warranty upon the BOS language is complete 

1. Reduced expenses of lawyer fees and court costs 

1. Better customer experience due to clear expectations, reduced post-sale issues, and consistent sale processes 

1. Higher quality output through use of a definition-of-done and acceptance criteria 

1. Reduced time to market 

1. from 67 days down to 44 days (34% reduction) 

1. Rapid response to changing customer demands 

1. More control over the work for the Process owners, questions get answered sooner to satisfy rapidly changing customer demands 

Number of agile teams expanded from 2 to 12 within 12 months